The office is enrolling 4 or 5 patients per week in their CCM program and has seen a significant reduction in call volume. Dr. West said, “We had one patient with hypertension who would call when she noticed a slight rise in her blood pressure. She was well controlled but felt compelled to call to report slight variances. After we enrolled her in ChronicCareIQ, her calls almost completely stopped and we have better communication!”
James H. West, MD, has been in private practice in Internal Medicine in the North Atlanta area since 1989. He graduated from Clemson University in Biochemistry in 1982 and received his doctorate in medicine at Medical College of Georgia in 1986. He completed his internship and residency at the University of Tennessee in Chattanooga. Today, Dr. West remains Board Certified in Internal Medicine and runs an established practice in Atlanta, GA. During his career, he has served as a Hospital Section Chief in Internal Medicine and as the Principal Investigator for medical research on numerous drug trails in hypertension, hyperlipidemia, and other primary care topics
Dr. West specifically wanted a CCM vendor partner that could provide better patient engagement to help him deliver a higher level of care to his patients. He rejected the concept of outsourcing to a third party call center.
“Every patient is different. Our CCM program with ChronicCareIQ lets us customize protocols specific to that patient’s needs. We can alert the patient to answer questions multiple times a day, daily, or a few times a week. Our patients enrolled in our CCM program are engaging at a rate above 85% every week”
