Automated Phone-Based Reimbursement Documentation

CallerIQ integrates with 50+ phone systems to automatically capture, and log phone-based care activity into audit-defensible documentation.

50+

phone-system integrations

11

years of clinical workflow experience

CallerIQ is included with every ChronicCareIQ account and works alongside RiskIQ, PatientIQ, and BillingIQ in the full ChronicCareIQ suite.

Automatically Turn Phone Calls Into Audit-Defensible Documentation

1

Your Team Uses The Phone Workflows They Already Know

No proprietary phone system required. CallerIQ integrates with 50+ phone systems to layer into your existing phone workflows. No more forcing staff to manually start timers, track calls in spreadsheets, or rebuild how they communicate with patients.

2

CallerIQ Sweeps Up “Time Crumbs”

Care activity gets lost in fragments: medication questions, follow-up coordination, symptom review. Those time crumbs are nearly impossible to track manually, but they add up to significant lost revenue.

3

Documentation Is Automated For Review And Billing

CallerIQ automatically captures eligible phone-based care activity as it happens, turning missed time crumbs from medication questions, follow-up coordination, and symptom review into documented, billable time.

Trusted By Doctors, Loved By Patients

4.8 stars · 800+ patient reviews — every one unsolicited. Read them on Google Play and the App Store.

ChronicCareIQ has helped tremendously in keeping in touch with our patients on a constant and recurrent basis. It has also helped us improve our quality scores, decrease our emergency room utilization, and also decrease hospitalizations.

Dr. Salma SaigerInternist, Salma Mazhar MD PA Primary Care Clinic

Doctors are not going to be able to live without ChronicCareIQ. The convenience and regular contact with patients is the big key going forward.

Dr. Gary P. JonesThoracic Surgeon, Louisiana Cardiovascular & Thoracic Institute

As a healthcare provider committed to delivering the highest quality of care, ChronicCareIQ has become an indispensable ally in our mission. The platform's impact on patient outcomes, from reducing hospital admissions to enhancing communication and achieving financial success, has exceeded our expectations.

Dr. Jim Carmical MDPrimary Care Physician, Woodside Medical

I’ve really been pleased with our patient retention rate with ChronicCareIQ. Patients are very thankful for it and want to continue using it.

Dr. Brian FlowersCardiologist, Birmingham Heart Clinic

At Chesapeake & Washington Heart Care, we've seen remarkable improvements with ChronicCareIQ. It has greatly enhanced the efficiency of our phone interactions and the promptness in updating patient care. This has been vital in providing timely and effective healthcare services to our patients.

Gina Baxter Chief Operating Officer, Chesapeake and Washington Heart Care

With ChronicCareIQ, we are better in touch with our patients, and patients feel better knowing that they have daily or regular contact with our office. We have also seen a significant decrease in office call volume.

Dr. James WestInternist, Perimeter North Internal Medicine

ChronicCareIQ has helped tremendously in keeping in touch with our patients on a constant and recurrent basis. It has also helped us improve our quality scores, decrease our emergency room utilization, and also decrease hospitalizations.

Dr. Salma Saiger Internist, Salma Mazhar MD PA Primary Care Clinic

Why CallerIQ?

No Manual Call Tracking

CallerIQ helps care teams reduce manual timers, spreadsheets, disconnected notes, and after-the-fact documentation by capturing qualifying phone-based care activity as it happens.

CallerIQ integrates with 50+ phone systems

Susan C, Google Play Store Review

"I’m assured that my care team knows what is going on with my health on a day to day basis between visits. If I have any concerns I can discuss them with the nurse without delay."

Time Crumbs Become Revenue

Phone calls are where a lot of care-management work happens: outreach, follow-up, care coordination, medication questions, symptom review, and patient education. CallerIQ helps sweep up those time crumbs into audit-defensible documentation.

Automating reimbursement workflows helps practices using ChronicCareIQ average an additional $153/month per billable patient

Dr. Jim Carmical MD, Primary Care Physician, Woodside Medical

"ChronicCareIQ has become an indispensable ally in our mission. The platform's impact on patient outcomes, from reducing hospital admissions to enhancing communication and achieving financial success, has exceeded our expectations."

Integrated Across The Entire Suite

CallerIQ captures phone-based care activity. RiskIQ helps identify who needs attention. PatientIQ gives the longitudinal patient view. BillingIQ supports audit-defensible billing logic.

Every ChronicCareIQ customer gets the full suite from day one

Amanda Austin, MSN-NE, RN

“ChronicCareIQ has brought us closer to our patients. The ability to preemptively respond to patients has been a game-changer. Our nurses can now manage more patients effectively, ensuring better care and improved outcomes. This platform has made healthcare more accessible and responsive.”

Plugs in to the systems you already use

Native integrations with your EHRs, phone systems, and connected devices, plus an open API to meet you wherever your data lives.

CallerIQ Is Included With The Entire ChronicCareIQ Suite

CallerIQ doesn’t stand alone, it’s included with every ChronicCareIQ account. That means your practice also gets RiskIQ, PatientIQ, and BillingIQ to identify risk, coordinate follow-up, document care, and manage reimbursement across programs.

The Patient Risk Radar

Find eligible patients with multiple chronic conditions, support enrollment, and organize patient panels around the ongoing follow-up needs your care team already uses.

The Patient Control Center

PatientIQ gives care teams one place to review patient risk, status changes, trends, and follow-up activity over time.

The Billing Code Builder

BillingIQ calculates billing-code combinations for eligible care-management activity and organizes the supporting documentation into audit-defensible records, using logic built from 11 years of clinical workflow experience.

Why Do Care Programs Fail As They Grow?

ChronicCareIQ University

Stay current on workflows, programs, reimbursement, patient engagement, and operational best practices with a comprehensive resource library built from more than 11 years of care-management experience and updated with webinars twice per month.

Cardiology Practice Improves Phone Efficiency And Care Updates With ChronicCareIQ

12%

Reduction In Readmissions

2,900%

ROI

99%

Patient Billability

Chesapeake & Washington Heart Care used ChronicCareIQ to improve patient communication, streamline phone-based care workflows, and support more timely updates to patient care. CallerIQ helps practices reduce the manual burden of documenting phone-based care activity while keeping care coordination connected to the broader ChronicCareIQ platform.

“ChronicCareIQ has greatly enhanced the efficiency of our phone interactions and the promptness in updating patient care.”

Gina Baxter, Chief Operating Officer, Chesapeake & Washington Heart Care

Built For Healthcare-Grade Trust

ChronicCareIQ supports HIPAA and SOC 2 compliant workflows across patient engagement, care-management documentation, and reimbursement operations.

Your patient data, care-management documentation, and workflow activity are handled to the standards healthcare organizations expect.

AICPA SOC 2 TYPE II Certified

HIPAA Compliance

FAQ

Is CallerIQ included with ChronicCareIQ?

Yes. BillingIQ is included as part of the full ChronicCareIQ suite for every ChronicCareIQ customer.

What does CallerIQ do?

CallerIQ integrates with 50+ phone systems to capture, time-stamp, and organize qualifying phone-based care activity into audit-defensible documentation.

Does CallerIQ replace our phone system?

No. CallerIQ layers into the phone workflows your practice already uses. It is designed to support care-management documentation alongside your existing phone system, not replace it.

What kinds of phone-based activity can CallerIQ document?

CallerIQ can help organize qualifying phone-based care activity such as patient outreach, follow-up, care coordination, medication questions, symptom review, patient education, and other non-face-to-face care activity.

How does CallerIQ fit with the rest of the platform?

CallerIQ captures qualifying phone-based care activity. RiskIQ helps identify which patients may need attention. PatientIQ gives the longitudinal patient view. BillingIQ supports audit-defensible billing logic.

See CallerIQ In Action

See how CallerIQ helps your practice capture phone-based care activity, reduce manual documentation, and turn care management into a more intelligent profit center.