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Cardiology & Neurology-Focused Practice Generates $146 Per Hour In Reimbursable Revenue

Cardiology & Neurology-Focused Practice Generates $146 Per Hour In Reimbursable Revenue

Cardiology / neurology practice eliminates language, communication, & bookkeeping issues w/ ChronicCareIQ, while generating $146 per hour.
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Practice Results

  • 2,100 CCM patients enrolled, with 75% of patients participating, primarily those with cardiac conditions
  • Many patients re-enroll year after year, indicating sustained engagement
  • Documentation requests from Medicare can be fulfilled in minutes, not hours or days
  • Improved accuracy in coding and time tracking supports proper reimbursement
  • Reduced communication and bookkeeping barriers for clinical and administrative teams

Provider Background

Advanced Medical Care, PLLC is a multi-physician practice with five doctors, one nurse practitioner, and 15 care managers, serving a large, linguistically diverse patient population. Many patients speak English as a second language, including Russian, Ukrainian, Spanish, Korean, and Farsi.

THE SOLUTION:

Advanced Medical Care implemented ChronicCareIQ as its chronic care management platform to support its in-house program

ChronicCareIQ enabled the practice to:

  • Centralize CCM, RPM, and PCM documentation
  • Simplify time tracking, coding, and audit logs
  • Support multilingual, relationship-driven patient outreach
  • Respond quickly to Medicare documentation and audit requests
  • Stay current on billing, compliance, and regulatory changes through proactive guidance and training resources

The Objective

To Take Their 3rd-Party Managed CCM Program

In-House

The practice transitioned its chronic care management (CCM) program from 3rd-party to in-house after experiencing operational strain and communication breakdowns with 3rd-party vendors.

Key challenges included:

  • Mechanical, checkbox-style outreach from outsourced teams
  • Lack of patient familiarity and context in communications
  • Increased workload for internal staff to resolve unclear or incomplete messages
  • Risk of losing personalization for a population with language and cultural needs

The goal was to regain control, improve communication quality, and reduce administrative friction in their CCM, RPM, and PCM programs.

- Dina Lemkova-Seryy, MS, Nurse Practitioner

“You need to make sure your vendor-partner understands all the nuances of chronic care management. ChronicCareIQ is just leaps and bounds above the rest."

2,100
Patients Enrolled
75%
Patients Qualified For Billing
$146
Per Hour Generated
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