Better Between Visits

Better chronic care does not only happen in the exam room. It happens in the days and weeks between visits, when patients are managing symptoms, taking medications, tracking readings, asking questions, and deciding what to do next.

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Trusted By Doctors, Loved By Patients

4.8 stars · 800+ patient reviews — every one unsolicited. Read them on Google Play and the App Store.

Doctors are not going to be able to live without ChronicCareIQ. The convenience and regular contact with patients is the big key going forward.

Dr. Gary P. JonesThoracic Surgeon, Louisiana Cardiovascular & Thoracic Institute

As a healthcare provider committed to delivering the highest quality of care, ChronicCareIQ has become an indispensable ally in our mission. The platform's impact on patient outcomes, from reducing hospital admissions to enhancing communication and achieving financial success, has exceeded our expectations.

Dr. Jim Carmical MDPrimary Care Physician, Woodside Medical

I’ve really been pleased with our patient retention rate with ChronicCareIQ. Patients are very thankful for it and want to continue using it.

Dr. Brian FlowersCardiologist, Birmingham Heart Clinic

At Chesapeake & Washington Heart Care, we've seen remarkable improvements with ChronicCareIQ. It has greatly enhanced the efficiency of our phone interactions and the promptness in updating patient care. This has been vital in providing timely and effective healthcare services to our patients.

Gina Baxter Chief Operating Officer, Chesapeake and Washington Heart Care

With ChronicCareIQ, we are better in touch with our patients, and patients feel better knowing that they have daily or regular contact with our office. We have also seen a significant decrease in office call volume.

Dr. James WestInternist, Perimeter North Internal Medicine

The Most Important Part of Care Often Happens After the Visit

Without consistent connection between visits, care teams may not know something has changed until the next appointment.

By then, a small concern may have already become a larger problem.

Blood pressure begins trending in the wrong direction.
A patient misunderstands how to take a medication.
A symptom that seemed minor starts to change.
A recommended screening is never scheduled.
A patient becomes worried and wonders whether the emergency room is the only option.

Proactive care gives providers more opportunities to be part of those moments. With better visibility, communication, and organized follow-up, care teams can apply their expertise earlier, often before a patient’s concern escalates.

Technology Creates the Opportunity. Providers Create the Outcome.

Providers create the impact through clinical expertise, communication, persistence, and trust. ChronicCareIQ makes that work easier to organize by connecting patient information, monitoring activity, communication, and follow-up in one place.

The result is a stronger way to extend care beyond the office visit.

RiskIQ

The Patient Risk Radar

RiskIQ helps care teams identify which patients may need attention sooner, so outreach can be prioritized around rising risk. Instead of waiting for the next appointment or relying only on patients to call, care teams can use patient signals to help determine who may need additional support.

Rising-risk detection · Clinical prioritization · Earlier intervention

PatientIQ

The Patient Control Center

PatientIQ gives care teams a connected view of the patient over time, including trends, status changes, care plans, monitoring activity, comments, and follow-up history. With a clearer view of what is happening between visits, care teams can better understand patient needs and take action when follow-up is needed.

Patient visibility · Longitudinal trends · Care-team decision support

Explore PatientIQ

CallerIQ

The Call Capture System

CallerIQ captures phone-based care activity as part of the patient’s ongoing care story. From outreach and symptom review to medication questions, education, and care coordination, CallerIQ helps teams document the work that happens between appointments.

Phone workflows · Care coordination · Documentation automation

Explore CallerIQ

See What Better Between Visits Looks Like In Practice

Read real patient stories showing how proactive care helps patients stay safer, feel supported, and take greater control of their health.

In the Better Between Visits ebook, you’ll see how care teams used between-visit communication, monitoring, and follow-up to help patients navigate uncertainty, manage chronic conditions at home, and get the right support at the right time.

Better For Both Patients and Providers

See what patients and professionals have to say on how ChronicCareIQ increases visibility between visits, eases anxiety, and improves patient accountability.

Real Patients. Real Moments Between Visits

Patients are more likely to follow through when they know someone is paying attention. Care teams using ChronicCareIQ can help patients stay accountable to the everyday actions that support better chronic care: taking medications, submitting readings, completing recommended tests, and making healthier choices.

For patients managing chronic conditions, uncertainty can be overwhelming. Is this symptom serious? Should I wait? Should I make an appointment? Do I need to go to the emergency room? Patients asking these questions no longer feel like the emergency room is the only option.

Patients with complex health needs often see multiple doctors, manage multiple medications, and receive care across different settings. Between visits, important information can become fragmented: specialist recommendations, medication changes, new symptoms, follow-up instructions, and questions that arise after an appointment.

Patients with complex health needs often see multiple doctors, manage multiple medications, and receive care across different settings. Between visits, important information can become fragmented: specialist recommendations, medication changes, new symptoms, follow-up instructions, and questions that arise after an appointment.

FAQ

Does ChronicCareIQ Replace Provider Impact?

No, ChronicCareIQ helps providers deliver care by giving care teams visibility into patients between visits. The software alerts providers to who needs extra attention, allowing providers to deliver expert care without adding extra burden to team workflows.

How Does ChronicCareIQ Reduce Hospitalizations?

ChronicCareIQ reduces hospitalizations by 29.4% by giving providers insight into patient trends between visits. If a patient is trending the wrong way, providers can call the patient and instruct them on what steps to take before the situation becomes an emergency.

Additionally, ChronicCareIQ allows patients to easily reach their providers with any questions, so patients no longer feel that the emergency room is their only option.

How Does ChronicCareIQ Help Providers Monitor Patients?

ChronicCareIQ integrates with connected devices, such as blood pressure monitors and scales. RiskIQ and PatientIQ track patient trends and let providers know who needs immediate attention.

Give Your Care Team More Opportunities to Make a Difference

See how ChronicCareIQ can help your organization support proactive chronic care, stronger patient communication, and meaningful follow-up between appointments.