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855-999-8089CCM and RPM programs live or die by workflow: getting patient-generated data in, routing it to the right team member, documenting actions, and keeping patients engaged between visits. That’s why your EHR choice matters—but so do the platforms that surround it (patient portals, telehealth, population health, and communications).
A 2023 MD Revolution/Sage Growth Partners survey found that 94% of healthcare leaders report RPM programs improve patient outcomes, while 73% cite positive return on investment. However, 74% said that integrating RPM data with EHRs create more manual work for administrative staff, stressing the importance of choosing the right EHR, and right CCM/RPM software for the job.
One factor that often gets overlooked when selecting an EHR is how it supports your broader care management strategy—especially if you’re evaluating whether to run your CCM program in-house or outsource it to a third party.
Outsourced CCM vendors may reduce upfront staffing needs, but they often operate outside of your core EHR workflow. That can create fragmented documentation, delayed updates to the chart, limited visibility into patient interactions, and less control over compliance processes.
Running CCM in-house, on the other hand, allows practices to:
When your CCM program operates inside your EHR ecosystem—not alongside it—care becomes more coordinated, documentation becomes cleaner, and reimbursement becomes more predictable.
Below, in no particular order, are 8 of the best EHR platforms for managing a CCM/RPM program.
athenahealth is a fully integrated platform that combines EHR + practice management + patient engagement in a cloud-based system, and is well known for its robust app marketplace.
Beyond its core clinical documentation and revenue cycle tools, athenahealth emphasizes its connected network model, describing a continuously learning system that leverages insights across its provider base. For CCM and RPM programs, this network effect supports smoother data exchange and care coordination, particularly when patients receive care across multiple settings. Because athenaOne combines EHR, practice management, and patient engagement into a single cloud-based platform, practices can align outreach, documentation, and billing workflows within one system—an important factor when managing time-based CCM and RPM services.
For CCM/RPM-style workflows, athenahealth highlights:
Epic is widely known for its enterprise-scale deployments and highly configurable workflows. Through its open ecosystem and SMART on FHIR support, Epic enables external applications to embed directly into clinical workflows rather than operate as disconnected tools. For CCM and RPM programs, this architecture supports the integration of device data, care management dashboards, and third-party monitoring tools directly into the patient chart. Combined with MyChart’s broad patient adoption, Epic’s ecosystem supports both clinician-facing and patient-facing components of longitudinal care programs.
Epic’s public developer resources emphasize standards-based integration, particularly via SMART on FHIR and Epic’s tooling for connecting apps into clinical workflows.
For CCM/RPM-style integration, Epic highlights:
eClinicalWorks positions its platform as an all-in-one cloud solution that spans EHR, practice management, patient engagement, and population health. With dedicated offerings like healow TeleVisits and healow Remote Patient Monitoring, the company highlights its focus on connected patient care outside traditional office visits.
For practices running CCM or RPM initiatives, the integration of patient portal access, telehealth functionality, and monitoring tools into the broader EHR environment can help reduce friction between outreach, documentation, and billing workflows.
For CCM/RPM-relevant capabilities, eClinicalWorks highlights:
Oracle Health, following the acquisition of Cerner, emphasizes interoperability, large-scale data infrastructure, and cloud modernization. Its Millennium platform APIs and support for standards such as HL7 FHIR position it as a system designed for connectivity across care settings.
For CCM and RPM programs that depend on aggregating data from multiple sources—devices, labs, specialists, and hospitals—this standards-based architecture supports the consolidation of patient information into a unified longitudinal record. Oracle Health also continues to focus on modernizing the clinician experience while strengthening data liquidity across organizations.
For CCM/RPM-adjacent requirements, Oracle Health highlights:
Veradigm is a healthcare technology company whose portfolio includes electronic health records, practice management, and patient engagement platforms (with Allscripts solutions transitioned to the Veradigm brand), and includes a rich App Expo with plenty of integration partners.
Veradigm brings together multiple healthcare technology assets, including EHR, practice management, and patient engagement platforms such as FollowMyHealth. The company positions itself around connecting data, technology, and insights across ambulatory care. For CCM and RPM programs, this combination of EHR functionality and patient engagement tools can support coordinated outreach and longitudinal care tracking. Veradigm’s portfolio approach also allows different practice sizes—from small independents using Practice Fusion to larger ambulatory groups—to access technology aligned with their operational scale.
Within that ecosystem, Veradigm highlights:
NextGen Healthcare emphasizes specialty-focused workflows alongside patient experience and population health tools. Its solutions include risk stratification, gap-in-care identification, patient portal functionality, and integrated virtual visits. For CCM and RPM programs, these capabilities support identifying eligible patients, coordinating outreach, and maintaining communication outside the clinic. Because NextGen markets both clinical and patient engagement solutions as part of a connected ecosystem, practices can align documentation and patient communication strategies within a unified environment.
NextGen highlights:
Tebra describes its EHR+ platform as connecting clinical documentation with scheduling, billing, and patient communication workflows in a cloud-based system. Designed primarily for independent practices, Tebra emphasizes simplicity and operational efficiency. For CCM and RPM programs in smaller or growth-stage practices, a unified system that combines charting, telehealth, and revenue workflows may help reduce administrative fragmentation. By integrating clinical and front-office tools, Tebra aims to streamline daily operations while maintaining continuity in patient care documentation.
Tebra highlights:
Elation positions itself as an EHR designed for primary care and value-based care workflows—often closely aligned with longitudinal care, risk identification, and proactive outreach.
The platform highlights population health tools designed to identify high-risk patients and monitor trends across panels. For CCM programs, which rely heavily on proactive outreach and ongoing care coordination, Elation’s focus on relationship-centered care and longitudinal tracking supports continuity across multiple encounters. Its emphasis on clinical usability and integrated practice performance insights aligns well with practices prioritizing preventive and chronic care management.
Elation highlights:
There is no single “best” EHR for Chronic Care Management (CCM) or Remote Patient Monitoring (RPM). The right choice depends on your practice size, specialty focus, staffing model, and how much you rely on telehealth, patient portals, and population health tools.
Platforms like athenahealth, Epic, eClinicalWorks, Oracle Health (formerly Cerner), Veradigm, NextGen Healthcare, Tebra, Elation Health, and Talkdesk each bring different strengths to the table—whether that’s interoperability, patient engagement, telehealth capabilities, analytics, population health tools, or integrated communications.
But here’s the reality:
An EHR alone does not run a successful CCM or RPM program.
Even the most capable EHR must be supported by workflows that:
In addition to CCM and RPM codes, practices should also consider how their technology stack supports reimbursement for other non–face-to-face services, such as CPT 99445—which covers interprofessional telephone or internet/electronic health record consultations provided by a physician or qualified healthcare professional. Codes like 99445 depend on clear documentation of time spent reviewing patient information and communicating recommendations. When EHR and care management systems are tightly integrated, capturing and supporting this documentation becomes significantly easier—reducing compliance risk and preventing revenue from slipping through the cracks.
That’s where integration matters.
The goal is to extend the power of your EHR—so your clinical team stays in the health record system system they trust, while your care management program becomes more proactive, more scalable, and more financially sustainable.
When evaluating your technology stack, ask three practical questions:
If the answer isn’t a clear “yes,” there’s room to strengthen your CCM/RPM infrastructure.
Healthcare is moving toward continuous, connected care. The practices that succeed will be the ones that combine a strong EHR foundation with purpose-built care management tools that drive measurable outcomes.
Choosing the right EHR is step one.
Making it work smarter for your CCM and RPM programs is where the real transformation happens.
